Torres del Paine Trip Testimonials

If our guests are happy, we are happy!

Check out our Google reviews here:

torres del paine testimonials

Here are some of our guests testimonials and photos:

Jen & Jamie (Canada)

Jen & Jamie (Canada)

February 2019, Paine O Circuit trip

After months of researching Chile, Patagonia and the O trek and narrowing down our vacation dates, we found Hello Patagonia and our planning became much easier! Leslie was fast to reply to any questions we had and even arranged private transport for us to Torres del Paine so we could get an early hike in before starting the O trek.

The equipment we received from Hello Patagonia was in great condition, and the food & snacks Leslie packed for us were fantastic.

After answering all of our questions, we headed back to the hostel, packed up and slept a few hours before getting early transport to TdP. The hike started Feb 14th, and experienced a lot of rain. A lot of rain. By the time we made it to Refugio Grey 4 days later we found out how much rain had come through the rest of the park!  So bad that the entrance road between Laguna Amarga and Las Torres was flooded and they were using boats to transport people. As a result, the French Valley and the Las Torres Mirador were closed due to flooding.

Park Rangers at Grey were unsure if we would be able to continue our trek, or if we would have to leave via the Ferry at Paine Grande. Thankfully Refugio Grey has an internet connection. So, we emailed Leslie a heads up and asked if she could find us a hostel if we have to leave TdP early. Again, she was quick to reply and help us out in our unfortunate situation. With so many people leaving the park, Puerto Natales was getting booked up fast.

She was able to hold a booking until 11am the following day so we could speak to the rangers and determine if we keep hiking or if we leave. Hello Patagonia’s efforts in finding us a place to stay on very short notice was such a good feeling.

With limited internet and having to keep hiking, it was great to know we would have a place to sleep if we had to leave.

Reaching Paine Grande we checked with the Rangers and found out we can keep hiking, the forecast was better. We emailed Leslie to let her know the reservation could be cancelled and we would see her in a few days.

Cannot say enough good things about Hello Patagonia!

If we make it back down to Chile to hike TdP again (we want to!) We will absolutely be booking with them again.


Jamie is an amazing Photographer!

Lynn & Elise (USA)

Lynn & Elise (USA)

February 2018, Paine O Circuit

My daughter and I wanted to hike the ‘O’ trek in Torres del Paine Park in Patagonia. We waited until the last minute to plan it, then got very frustrated trying to reserve all the necessary camp sites on three different sites. Luckly I found Hello Patagonia. Leslie was the only reason we were able to make the 8 day trek – she worked extremely hard and quickly to secure us the reservations we needed.

It’s helpful to work with someone located in and familiar with Puerto Natales, consequently, people who could answer all of our questions about transportation, hotel recommendations, and best places to eat.

We have backpacking experience and didn’t need a guide,

So, Hello Patagonia gave us the flexibility to do the trip we wanted but took care of all the details. We ended up staying in platform tents and refugios, as a result, had an unforgettable experience. It was cost efficient and money very well spent.

My recommendation: I highly recommend the services of Leslie and Hello Patagonia!!

Ash & Amy (Australia)

Ash & Amy (Australia)

January 2016, W circuit + kayak + ice hike trip

My Partner and I decided to hike the ‘W circuit’ in Patagonia last year and became overwhelmed by all of the options for organized tours available. Many of them were very expensive and had specific dates for departure. We knew nothing about Patagonia and the logistics of hiking the ‘W trek’ and so wanted some guidance, but we didn’t want to be constrained by a tour group.

After much research we came across Hello Patagonia.

First of all, their business model was exactly what we were after because they took care of all the organization and logistics of our trip, but allowed it to be flexible to suit us. We were confident that all of our transport, camping and food was organized for us, but we still got the experience of hiking and camping on our own. We were able to meet lots of other hikers and campers along the trail and during dinner, but we were also able to make our own time each day.

Lesley was extremely helpful and friendly. She always emailed us back promptly, answered all of our questions and provided us with extra hiking equipment we didn’t have.

Hello Patagonia was easy to work with, therefore, the best option for us to hike the ‘W circuit’.

We would definitely recommend our friends who travel to Torres del Paine to Hello Patagonia.

Avery Patten (USA)

Avery Patten (USA)

December 2018, Paine O Circuit + 3 day Kayak trip

Oh my goodness I do not know where to start.

You did an absolutely amazing job helping me plan the perfect trip. After a very hectic four years, I wanted a chance to be in a beautiful to have a moment to think.  The trek and the kayaking provided just that.  It was so nice to have the ability to take time to really look at and ponder the wonders of nature in a breath taking landscape.  Thank you for all of your help arranging the bookings and for creating a spectacular trip.
Your love of Patagonia is infectious.  I feel incredible fortunate to have gotten you and Seda as my kayak guides.  Also, I love the fact you and Diego go to join the trip and be the engine of my boat.
Lauren Fedders & Shannon Donoher (USA)

Lauren Fedders & Shannon Donoher (USA)

February 2018 – W trek + Ice Hike trip

Using Hello Patagonia was one of the best decisions we made when planning our trip. My best friend and I were trying to book this trip fairly last minute, had never been to Chile before, and initially we were very overwhelmed with all of the decisions we had to make and information we had to sift through. Surfing the web, we stumbled upon Hello Patagonia in the middle of our search, and we are so glad we did!

Once we reached out to Hello Patagonia, Leslie jumped right in and made this tedious planning process easy, customizable and fun.

Not only did she help us figure out the best route/direction to take the “W”, but she also figured out all of our transportation, meals and lodging. A lot of the places we tried to stay were full or filling up quickly, and Leslie still managed to get us a spot. She provided us with a list of what to pack/what to remember, and truly covered all of the details of the trip (even the things we forgot to think about for ourselves!).

Certainly, meeting with them beforehand was really helpful.

It made us feel really excited and confident about all of the travel plans and arrangements. The team helped us schedule the Ice Hike at the end of our “W” trek and it was AMAZING. It was one of the coolest things we’ve ever done/one of our favorite parts of the trip. Extremely unique to experience, therefore, I would definitely recommend to anyone doing the trek.

My friend and I have traveled extensively, and this was by far one of the best trips I’ve ever been on – Hello Patagonia made it happen for us!

Greg Murray (USA)

Greg Murray (USA)

March 2016 – Essential W trek trip

You guys are great. Planning a trip on the other side of the planet is no small task.

Hello Patagonia’s patience with all of my questions was wonderful. Also, their suggestions and local knowledge made for a seamless amazing trip. I have wanted to go to Patagonia for many years and now that I’ve been there I have nothing but great memories and great experiences.

If you want someone who you can trust, is reasonably priced, local and is very helpful contact Hello Patagonia.

Polona Vidic & Maja Ostojic (Slovenia & Serbia)

Polona Vidic & Maja Ostojic (Slovenia & Serbia)

November 2017 – Original W trek trip

Back in November my friend and I went on a 4-day hike in Patagonia. We did the famous W-trek and started in las Torres, which meant that we had to do the hardest part on the first day. After arriving to the entrance of the National park the bus took us to our refugio where we left most of our things and started our climb to Torres del Paine. Which was hard (luckily we were only carrying some food and water with us) – but well worth the final view of the towers at the top.

The rest of the 3-day walk were very pleasant, we were enjoying the most spectacular views all the way with lakes on one and mountains on the other side. Each lake that we saw was a different shade of blue: from a turquoise, light blue to a deep blue color.

We were both very happy with the organization of the whole process

We didn’t have to do much. Leslie was amazing, she was very quick in her responses via emails and went extra miles when needed. In fact, was the only one who responded to emails among all of the agencies we tried to contact.

All we had to tell her was the route we wanted to take and the dates for it. The rest was done by her, who has amazing organizational skills. Our package was a full board package which meant accommodation with breakfast, lunch boxes and dinner. All of the meals were delicious and big enough – so much so that we didn’t have to carry any extra food with us.

All of the refugios were very clean, the beds were always freshly made and the staff was super nice and helpful. At one point we were kind of stuck with the plan which kind of collapsed at the end but thanks to Leslie, who helped us once again, everything turned out ok.

What we appreciated the most was the fact, that she went way out of her way of duties and basically saved us.

I would recommend to everyone to do the trip that is life-changing. Besides a little of leg pain everything else was a bliss: the fresh air, the goregous scenery, the people we met along the way. And, if you can, chose the agency Hello Patagonia (especially if you don’t wanna think about anything and just relax) – my friend and I would both recommend it.”

Aditya Gaurav & friends (India)

Aditya Gaurav & friends (India)

November 2017 – Custom W trek + Kayak trip

Leslie and the Hello Patagonia team did an absolutely fantastic job of organizing our W Trek at Torres Del Paine. The team was very professional, prompt and gave us some great tips on how to make the best of our trip.

We had a few hiccups with our planned kayaking leg because of bad weather, which also they managed/organized around so that we had a seamless trip. They took care of everything – bus tickets from the airport, car transfers, accommodation, etc.

Could not recommend highly enough.

Lila Kirk and Justin Pretlow (USA)

Lila Kirk and Justin Pretlow (USA)

November 2015 – Trek + Kayak trip

My love for Patagonia would not be the same if it wasn’t for my experience with Hello Patagonia.

A good friend recommended contacting Leslie and the trip through Hello Patagonia ended up being a highlight on our South American adventure. From our first communication until we finished our adventure, HP were lovely to work with and I would highly recommend them to anyone.

As a first time traveler to Chile, I had many questions in deciding the right trek for us and Leslie was great with communication. Firstly, she promptly returned our emails and with her knowledge we picked the best trip according to our timeline and interest, which was the Towers trek and a kayak trip.

We needed to choose an outfitter who would provide us with all the necessary gear we needed but didn’t want to carry around on the rest of our trip in South America. As a backpacker wanting to pack lightly, that is a huge plus and worth the expense alone. From the packed lunch, the gear, and our ride to our overnight location.


We felt well taken care of, allowing us to focus on the good stuff!

The tent, sleeping bags, and even the tasty meal prepared for us after a long hike were beyond our expectations and of course with a view you can’t beat.

Our kayaking trip was cancelled due to wind and it was the right thing to do and a good professional decision made by the team; one that my brother and I were just fine with and understood. Just walking around the glaciers, hearing the stories, and meeting the guides ended our day with a smile. Therefore, I highly recommend the Hello Patagonia team; on my next Patagonia adventure I won’t hesitate to contact them.


They make getting outside and exploring their beautiful region easy, worth the cost, and what all trips should be…stress-free!

With Hello Patagonia you can focus on the beauty of the mountains and all the goodness that comes from being outdoors.

Julie, Laura and Mark Sujecki (Australia)

Julie, Laura and Mark Sujecki (Australia)

January 2016 – W trek + Kayak trip

We thoroughly recommend Hello Patagonia to anyone wanting first class service, excellent communication and excellent organization. We did a self- guided Wtrek in January and every detail went perfectly. The briefing beforehand was invaluable. It was the highlight of our trip to south America.

Don’t miss kayaking at grey glacier, its unbelievable!

Nathan Rotman (Canada)

Nathan Rotman (Canada)

December 2017 – Paine Circuit trip

Hello Patagonia helped make my o-trek very easy to plan. Leslie was great! She booked all my sites, provided excellent advice and was very accessible with questions.

I strongly recommend the trek and using this service to make it an easy and memorable adventure

Brian Hale & Family (USA)

Brian Hale & Family (USA)

December, 2016 – Custom W trek trip

My wife and I were planning a trip to Chile to visit our son who was completing a semester abroad.

Our trip itinerary included Viña Del Mar, Santiago and Patagonia. We had no problems planning for Viña Del Mar and Santiago but struggled mightily with Patagonia and Torres Del Paine. After much research on the internet I came across a company by the name of Hello Patagonia that helped plan and coordinate self-guided tours. We budgeted four days in Torres Del Paine and thus only had time to trek the “W”.

Leslie, from Hello Patagonia, worked with us to develop an itinerary that included all daily treks, lodging, meals and transportation (bus and boat). All reservations were made by Leslie and went off without any problems. Also, we were very pleased with the interactions and dialog we had via email with Leslie. She was very responsive and addressed all our questions and concerns.

Hello’s planning and communications allowed us to relax and feel confident that the Patagonia portion of our trip was going to proceed smoothly.

Upon arriving in Puerto Natales and checking into our Hostel (which was arranged by Hello and was wonderful) we proceeded to the Hello Patagonia offices were we finally got to meet Leslie. Leslie is a very engaging and charismatic individual who clearly loves what she does. She walked us through the itinerary again to make sure we fully understood what the plan was for the next four days and answered any questions we had. Leslie provided us with vouchers for the buses, boats and lodging for our trip.

Additionally, Leslie made sure we had all the necessary clothing and trekking equipment we needed and assisted us with some items she felt would be beneficial.

We were also grateful for a fantastic local restaurant reservation where we experienced the most delicious Patagonian lamb. Not to be missed.

Overall the trip was fantastic. Torres Del Paine was absolutely beautiful. The refuges that we stayed at were very comfortable. We all agreed that the food served at the refuges was first rate and very substantial. The fact that we could get beer, wine or a pisco sour at the end of a day of trekking was most enjoyable. Hello Patagonia, and particularly Leslie, made the trip to Patagonia a true pleasure. By handling all the planning and lodging reservations it allowed us to just relax and enjoy the experience.

Without hesitation I would utilize Hello Patagonia again if we are ever so fortunate to return to Patagonia.

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